NDIS Case Study: Replacing Manual Cash with Secure, Dignified Infrastructure
The Challenge: Replacing Manual Cash Management with Secure Infrastructure
This Provider supports over 160,000 people annually, including 300+ NDIS participants across approximately 50 residential houses (SIL). Their legacy system involved managing client trust funds via checkbooks and physical cash on-site, which created a significant administrative burden and lacked a modern, dignified interface for participants.
Current use of SpendAble Card
The Provider s is still in the pre-roll out stage with approximately 20 users within its initial implementation. Participants utilize individual cards for personal spending on activities such as movies and food, while house managers hold cards for "house wallets" to manage petty cash and location-specific expenses like house pets.
The Solution: SpendAble’s Governance & Compliance Framework
After evaluating five alternative demonstrations, this Provider chose SpendAble’s infrastructure to digitize their financial operations.
- Environmental Restraint Compliance: SpendAble is the only platform that is Standard 4 Compliant, allowing participants to own their own cards while the organization maintains necessary safeguarding parameters. For this provider, participant access to cards meant they are treating them with dignity.
- Security-First Integration: The platform underwent rigorous stress testing and is currently aligning with Provider’s IS standards for ISO accreditation and enhanced multi-factor authentication (MFA).
- Operational Visibility: Management gains instant oversight of site purchases and petty cash (house wallets) while participants gain autonomy over personal spending.
Strategic Outcomes
- Rapid Implementation: Technical setup was achieved in just two days.
- Participant Autonomy: Feedback from the trial showed a massive increase in participant dignity and skill-building as they gained power over their own funds.
- Scalable Efficiency: The infrastructure replaces home-grown systems with a modern, time-saving solution that facilitates 1-click reporting for management and stakeholders.
